-
The mind and body are parts
of the same system
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People already have all the
resources they need
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You cannot not
communicate
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The meaning of your
communication is the response you get
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Underlying every behavior is
a positive intention
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People are always making the
best choice(s) available to them
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There is no such thing as
failure, only
feedback
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If you want to understand –
act
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If what you are doing isn't
working, do something else