Quality Is All
beauty and truth,
quality is in the eye of the beholder, your customer.
is all there is..." says Tom Peters. "There is only one perceived reality,
the way each of us chooses to perceive a communication, the value of a
service, the value of a particular product feature, the quality of a
The best organizations have a
systemic and comprehensive focus on quality and
performance improvement that applies to all areas of product and
service, to all areas of the organization and to all people within the
organization. This focus is not just a program, but a way of life, a
strategy requiring improvement by everybody in everything all the time and
pursuing a vision of everyone doing the right things.
Make Quality a Religion
If you wish to achieve the highest level of
quality, you have to recognize the importance of making quality second
nature of all your employees. Without it, all the corporate statements,
procedures and standards will prove to be rules that are meant to be broken.
Making quality a religion is an important extra dimension not to be
80/20 Principle & Quality
80/20 Principle was one of the 'vital few' inputs to the
quality revolution which took place between 1950 and 1990. The
observation that losses are always maldistributed in such as way
that a small percentage of quality characteristics always
contributes a high percentage of the quality loss encouraged quality
practitioners to concentrate on diagnosis of the few defects causing
most of the problems. According to the
80/20 Principle, effort
should be focused on dealing with the 'vital few' sources of
off-quality products, rather than tackle all the problems at once.
If you remedy the most critical 20% of your quality gaps, you will
realize 80% of the benefits...