Using Best Practice for Productivity Improvement and Business Process Management

The Trotter Scorecard






Many GE business units employ a tool called the Trotter Matrix to check on their use of best practices in business process management.

The scorecard was developed by Lloyd Trotter, who ran the Electrical Distribution and Controls side at GE. He listed six desirable attributes for each of his plants and then scored each attribute.



The Trotter Scorecard

0 points

Aware of best practice: no plans to adopt

1 point

Plans to adopt: no current activity

2 points

Current activity on best practice

3 points

Best practice implemented on some product lines

4 points

Best practice implemented on all product lines

5 points

Model site for best practice



Vadim Kotelnikov quotes

Everything can and should be improved − look for opportunities. Value innovation is a non-stop race.

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