People Skills



12 Rules of Effective Listening


By: Geoffrey Nightingale, the former President of SynerGenics


Wise Listening 360: Three Levels


  1. Listen for ideas, not facts ask yourself what they mean

The Tao of Effective Listening

  1. Judge content, not delivery, i.e. what they say, not how they say it

  2. Listen optimistically don't lose interest straight away

  3. Do not jump to conclusions

  4. Be flexible, adjust your note-taking to the speaker

  5. Concentrate don't start dreaming and keep eye contact

  6. Do not think ahead of the speaker you will lose track

Yin and Yang of Communication

10 Great Communication Quotes

  1. Work at listening be alert and alive

  2. Keep emotions under control when listening

  3. Open your mind practice accepting new information

  4. Breathe slowly and deeply

  5. Relax physically, get comfortable

Most Important Words

Wise Negotiation DOs and DON'Ts