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Identify the Disease
Bureaucracy makes work and creates climate in which the
customer comes third
– well after the management and the company's other employees.
How much of your energy is expended on purely internal
activities? if you spend less than 20% of your energy on external customers,
than bureaucracy has taken hold.
Eliminate Bureaucracy
Eliminate bureaucracy as follows:
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Move financial reporting from monthly to
quarterly.
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Make
senior managers
responsible for their own strategies.
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Eliminate all staff jobs unless
proved to be essential.
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Push approval levels right down
in line.
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Broaden and reduce the payment
bands.
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Scrap the status symbols and
"burn the bibles".
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identify nonsenses and
eradicate them.
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