Business Skills

Manager

Today’s acute shortage of “skilled-people” requires that Leadership focuses on Process rather than Management functions

Don’t assume:

Do accept:

Employees are the problem

Process is the problem

Employee

People

I’m doing my job

I’m helping others to get things done

I understand my job

How my job fits the big picture

I’m measuring individuals

I’m measuring processes

You can change the person

You can change the process

Finding a better employee

Improving the process

You’ll motivate people

You’ll remove process barriers

I can control employees

I am developing people

I don’t trust anyone

We’re all in this together

Who made that error?

What allowed it to occur?

I correct mistakes

I reduce variations

We’re Bottom Line Driven

We’re Customer Driven