Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives.

Be a light, not a judge. Be a model, not a critic.

Seek first to understand, then to be understood.

To touch the soul of another human being is to walk on holy ground.

Two people can see the same thing, disagree, and yet both be right. It's not logical; it's psychological.

We see the world, not as it is, but as we are.

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