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Wise Listening 360: Three Levels
Yin-Yang of Effective Listening
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Mentally put yourself in other person’s
shoes.
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Keep the conversation on what
the speaker says, not on what interests you.
-
Spend more time
listening
than talking.
Yin
and Yang of Communication
-
Let the speaker talk. Do
not dominate the conversation and do not interrupt
incessantly.
-
Pay attention, never become
preoccupied with your own thoughts when others talk, take
brief notes to concentrate on what is being said.
-
Do not finish the sentence of
others.
-
Ask questions, but do not answer questions with
questions.
-
Be aware of biases and
perceptions. Control your biases and validate your
assumptions.
Wise Negotiation DOs and DON'Ts
10 Great Communication Quotes
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Encourage the speaker, provide
feedback and paraphrase to show you are listening.
-
Plan responses after the other
person has finished speaking, not while they are speaking.
-
Analyze by looking at all the
relevant factors, ask clarifying and
open-ended questions.
-
Summarize – walk the person
through your analysis.
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