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The Business of Building
Relationships
Your People Skills 360
As a business professional, you should ask
yourself: "What business am I in?". The answer is quite simple: if your
business has anything to do with people – and ALL businesses do – you are in
the business of
building relationships.
Business Communication
Business communication is any communication used to build partnerships,
intellectual resources, to promote an idea, a product, service, or an
organization – with the objective of creating value for your business.
Managerial Communication
Effective Listening
When asked what they consider the single most
important factor for business success, many business leaders come up with
listening.
Your cannot
establish trust and build relationships if you cannot listen.
Negotiating
Negotiation
is the game of life and business, the lifeblood of
relationships, and a positive way of structuring the
communication process. Whenever
you attempt to reconcile differences, resolve disputes,
manage conflict,
influence others, establish or improve relationships you are
negotiating.
Making Effective
Presentations
To
make effective presentations and
communicate effectively, don't try to say all you know – say only what your
audience needs to know. Sort out relevant data from a huge amount of
available input and convey only what helps your audience take productive
action. Turn data into information that has clear meaning and relevance to
your audience.
Competing Skills
No business can be successful unless it places top priority on outdoing its
competitors. Business has always been a battle. Companies which don't do
their utmost to outcompete their rivals are likely go out of business sooner
or later. You need to establish a position of competitive excellence if your
business is to survive. A
fundamental rule in crafting a
competitive strategy
is to view competition from
the other player's viewpoints.
Synergistic Selling: 3 Pillars
Entrepreneurial
Creativity
Entrepreneurial creativity
is about coming up with innovative ideas and turning them into
value-creating profitable business activities.
Entrepreneurial creativity =
creativity
×
entrepreneurial action.
It is about coming up with ideas and converting
them into innovative business activities.
Emotional Intelligence
Emotional intelligence (EQ) is a key to effective leadership. It
refers to your capacity to recognize your own feelings and those of others,
for
motivating yourself, and for managing emotions well in yourself and in
your
relationships. Emotionally intelligent leaders are more likely to
achieve results and are effective in dealing with the complexity
involved in
leading change and
organizational transformation.
Problem Solving
The
ability to solve problems
effectively is your key to a happier life and success in business.
Your attitude is extremely important. When you
think of problems you'll only attract more problems. When you think of
solutions – you'll attract solutions and
opportunities. Approach the problem
with the expectant attitude that there is an innovative practical solution
just waiting to be found. Be relaxed, confident and clear in your
mind...
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Leadership
Leader 360
Leadership
is the process of directing the behavior of others toward the accomplishment
of some common objectives.
Leadership is imperative for molding a group of people into a
team, shaping them into a force that serves as a
competitive business advantage.
Leadership vs. Management
Leaders know how to make people
function in a collaborative fashion, and how to
motivate them to excel their performance. Leaders also know how to
balance
the individual team member's quest with the goal of producing
synergy – an outcome
that exceeds the sum of individual inputs.
Leadership-Management Synergy
Influencing People
In every organization and business activity,
influential people succeed and non-influential people don't.
You cannot
influence someone unless he or she likes you in some way.
People
are
motivated for their reasons, not yours.
Rapport is the key to influence. Rapport and influence start with
acceptance of the other person's point of view, their state and their
style of communication. To influence you have to be able to appreciate
and understand the other person's standpoint. And these work both ways: I
cannot influence you without being open to influence myself.
Coaching
Coaching is the art and practice of
inspiring,
energizing,
and facilitating the
performance,
learning and development of the player.
The goal of coaching is to guide vision, urge
excellence, and empower the one being coached – the player – through
establishing a firmer connection with his or her inner authority. Coaching
brings more humanity into the workplace. Effective coaching delivers
achievement,
which is sustainable. It also delivers fulfillment and
joy from which both the individual and organization benefit.
Managing Cross-Cultural
Differences
Culture is often at the root of
communication challenges. Exploring historical experiences and the ways
in which various cultural groups have related to each other is key to
opening channels for
cross-cultural communication.
Becoming more aware of cultural differences, as well as exploring cultural
similarities, can help you communicate with others more effectively. Next
time you find yourself in a confusing situation, ask yourself how culture
may be shaping your own reactions, and try to see the world from the other's
point of view.
Cultural differences in multicultural
teams can create misunderstandings between team members before they have
had a chance to establish any credibility with each other. Thus,
building trust
is a critical step in creation and development of such teams. As a manager
of a multicultural team, you need to recognize that building trust between
different people is a complex process, since each culture has its own way of
building trust and its own interpretation of what trust is.
Entrepreneurial Skills
Entrepreneur is a person who habitually
creates
and
innovates
to build something of recognized value around perceived opportunities.
Entrepreneurial
Leader: 4 Specific Attributes
Entrepreneurship
is first and foremost a mindset. It
is the art of finding profitable solutions to
problems. Every successful entrepreneur, every successful businessperson has
been someone who's been able to identify a problem and come up with a
solution to it before somebody else did.
Business Architect
Today's companies need
business architect
who can take a
systems view of a business and build
synergies.
6Ws of Corporate Growth
In today's knowledge- and innovation-driven
complex economy, business architects are in growing demand.
To build
a winning synergistically integrated organization, companies need
cross-functionally excellent people who can tie several silos of
business development expertise together, create synergies, design a winning
business model
and a
balanced business system
and then
lead
people who will put their plans into action...
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Results-based Leadership
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