Business Processes



Enterprise-wide Business Process Management (EBPM)

Eight Essential Principles


By: Andrew Spanyi



Look at the business from the outside-in, from the customer's perspective, as well as from the inside-out.

Tightly integrate strategy with enterprise business processes.

Articulate strategy to inspire, from the boardroom to the lunchroom.

Design enterprise business processes to deliver on strategic goals.





Ensure that organization design enables enterprise business process execution.

Deploy enabling technology based on the value added to enterprise business process performance.

Hard wire the enterprise performance measurement system to budgets and operating reviews.

Sustain focus and alignment.