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China, China, China, China, China, China, China, China, China, China, China, China, China, China, China, China Business Processes, Business Process Management
Michael Hammer defines process as "an organized group of related activities that together create a result of value to customers.“ Each word in this definition is important: ØA process is a group of activities, not just one. Value is created not by single activities, but by the entire process in which all these tasks merge in a systematic way for a clear purpose. ØActivities are related and organized. They present a stream of relevant, interconnected activities that must be performed in the right way to produce the desired outcome. ØAll the activities in the process work together toward a common goal. People must all be aligned around a single purpose, instead of focusing on their individual tasks in isolation. ØProcess are not ends in themselves. They have a purpose, they create and deliver results that customers care about.
CIF is
a firm continuously improving on customer value
due to improvements in productivity initiated by
the members of the general work force.
Productivity in CIF is broadly defined to
include all facets of product quality as well as
output per worker. A basic operating principle
of the CIF is that improvements in product
quality often produce simultaneous reductions in
costs.
The
key success factor in this endogenous,
incremental and continuous technological and
operational change is the organization and
management of the firm in such a way that all
members are motivated to promote change and are
supported in their effort to do so. CIF is able
to operate simultaneously in all innovative
arenas: strategy, new products, new technology,
new organizational forms, and new customer
relationship management. The ultimate
competitive goal of the CIF is the ability to
produce consumer goods on a custom basis for
immediate delivery at costs lower than those
featured by standard mass production (MP) firms.
The key to achieving this flexibility and lower
costs lies in the generalization of the work
force.
ØIndustries
that reached the market and technological
maturity; low rates of market expansion or only
replacement demand encourages these firms to
restrict innovation to incremental improvements
in the same core technology.
ØOrganizations
that cannot pursue more aggressive venture
strategies as they have to follow some
restricting bureaucratic rules and regulations.
ØUtilizes
human resources to produce a constant stream of
improvements in all aspects of customer value,
including quality, design, and timely delivery
at reduced costs.
Leadership
"Leadership is the art of getting someone else
to do something you want done because he wants
to do it." – Dwight D. Eisenhower
Leadership is the process of directing the
behavior of others toward the accomplishment of
some common objectives. It is influencing people
to get things done
–
willingly!
–
to a standard and quality above their norm to
achieve a shared stretch goal.
As an
element in social interaction, leadership is a
complex activity involving a process of
influence; actors who are both leaders and
followers, and a range of possible outcomes
–
the achievement of goals, but also the
commitment of individuals to such goals, the
enhancement of group cohesion and the
reinforcement of change of organizational
culture.
Leadership is imperative for molding a group of
people into a team, shaping them into a force
that serves as a competitive business advantage.
Leaders know how to make people function in a
collaborative fashion, and how to motivate them
to excel their performance. Leaders also know
how to balance
the individual team member's quest with
the goal of producing synergy - an outcome that
exceeds the sum of individual inputs. Leaders
require that their team members forego the quest
for personal best in concert with the team
effort.
Super-leaders help each of their follower to
develop into an effective self-leader by
providing them with the behavioral and cognitive
skills necessary to exercise self-leadership.
Super-leaders establish values, model,
encourage, reward, and in many other ways foster
self-leadership in individuals, teams, and wider
organizational cultures.
Confucius about Communication Confucius, or Kung Fu Tzu, is a Chinese philosopher, moralist, and reformer (B.C. 551 - 479) The superior man is modest in his speech, but excels in his actions. [The superior man] acts before he speaks, and afterwards speaks according to his actions. Speak the truth, do not yield to anger; give, if thou art asked for little; by these three steps thou wilt go near the gods. If language is not correct, then what is said is not what is meant; if what is said is not what is meant, then what must be done remains undone; if this remains undone, morals and art will deteriorate; if justice goes astray, the people will stand about in helpless confusion. Hence there must be no arbitrariness in what is said. This matters above everything. It is not possible for one to teach others who cannot teach his own family. He who speaks without modesty will find it difficult to make his words good. To see and listen to the wicked is already the beginning of wickedness. Fine words and an insinuating appearance are seldom associated with true virtue. Silence is a true friend who never betrays. |
