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People Skills, Effective Communication,
Understanding People: Understanding People's Perceptions
One NLP
presupposition says: "The meaning of the communication is
the response you get". We often deal with new ideas, with
changing how things are done, with trying to persuade others
about your point of view. There are many built-in obstacles
to people automatically accepting and absorbing information,
however.
Perhaps the
greatest single stumbling block to real communication is the
one-sided nature of speaking. Most of us think of
"communicating" as a one-way process. We concentrate on what
to say, how to say, and how to communicate it better. But,
in our zeal to achieve our goal and get our message across
to others, we forget that at the other end of our message is
an 'other' - someone with his own zeal, his own goal, and
his own concerns. These often do not coincide with ours,
especially at the moment when we are about to start
communicating our new ideas.
Neuro-Linguistic
Programming (NLP) is an accessible model to enhance
effective communication, personal change and personal
development. Rapport is the first step in good
communication. We are all excellent communicators – and
still we are misunderstood, for we are not only gifted and
creative communicators, we are also gifted and creative
receivers. A sender cannot decide what the signal will
actually mean to the other person, only what they would like
it to mean. When you mean one thing and the other person
shows you by their response that they have a different
meaning, nobody is wrong and nobody is to blame. How
misunderstandings can be prevented? This is usually done by
paying attention to the other person's response. The
responses you get give you valuable pointers about what to
do next.
Culture is often
at the root of communication challenges. Becoming more aware
of cultural differences, as well as exploring cultural
similarities, can help you communicate with others more
effectively. Next time you find yourself in a confusing
situation, ask yourself how culture may be shaping your own
reactions, and try to see the world from the other's point
of view.
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