● Everything can and should be improved. (Some Japanese managers go as far as to say to their subordinates, "Regard whatever you do now as the 'worst' way to do your job.")
● Not a single day should go by without some kind of improvement being made somewhere in the company.
● Don't criticize, suggest an improvement.
● Imagine the ideal customer experience and strive to provide it.
● Recognize that any corporation has problems and establish a corporate culture where everyone can freely admit these problems and suggest improvement.
● Think of how to improve it instead of why it can't be improved.
● Start with scarcity. It's hard to see the need for Kaizen when resources are plentiful.
● When there is a worker or supplier performance problem, don't replace them. Keep them and help them improve instead.
Continuous Improvement Firm