Business Processes

 

Quality Management

Explaining Total Quality Management (TQM) and Kaizen Philosophy to Employees

14 Slogans for TQM at Pentel, Japan

Adapted from: Kaizen: The Key To Japan's Competitive Success, Masaaki Imai

     

 

Pentel is a Japanese firm manufacturing stationary products. The following is a list of 14 Pentel's slogans for explaining TQM philosophy to its employees.

 

1

Subscribe to the customer-first concept

People in the next process are your customers. If you stick to the product-out concept, our company's name will not even be listed in the phone book after a while.

2

Be problem-conscious at all times

Where there is no problem, there can be no improvement.

3

Management means starting with planning and comparing it with results

Let's turn the Plan Do Check Action (PDCA) wheel and change the way we do our job.

4

You are surrounded by mountains of treasures

There is more to be learned from chronic problems than from problems that suddenly occur.

5

Manage the process by results

Rework and adjustments are problems arising from the lack of management. dealing with them is not management but manipulation.

6

Look at the factory and manage your work on the basis of facts

Base judgments on data. Do not rely on hunches or gut feelings.

7

Be attentive to deviations

The priority lies in reducing the deviation rather than improving the average.

8

Stratify before observation

Classification leads to better understanding.

9

Improvement starts at home

Become accustomed to classifying problems into those that are your own responsibility and those that are others' responsibilities, and taking care of your own problems first.

10

Remove the basic cause and prevent recurrence

Do not confuse symptoms with causes

11

Build quality in upstream

Quality must be built into the process. Testing does not make quality.

12

Never fail to standardize

We need devices to make sure that a good state lasts.

13

Always consider horizontal deployment

Individual expertise should be extended to company-wide expertise

14

Implement TQM involving everybody

A pleasant, meaningful workshop starts with active quality control circles (QCCs) for mutual enlightenment and self-development.

 

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Cross-functional Management (CFM)

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  8 Rules for Quality Management          Kaizen Mindset