|
1 |
Subscribe
to the customer-first concept |
People in the
next process are your customers. If you stick to the product-out
concept, our company's name will not even be listed in the phone
book after a while. |
|
2 |
Be
problem-conscious at all times |
Where there is
no problem, there can be no improvement. |
|
3 |
Management
means starting with planning and comparing it with results |
Let's turn the
Plan – Do – Check – Action (PDCA) wheel and change the way we do our
job. |
|
4 |
You are
surrounded by mountains of treasures |
There is more to
be learned from chronic problems than from problems that suddenly
occur. |
|
5 |
Manage the
process by results |
Rework and
adjustments are problems arising from the lack of management. dealing with them is not management but manipulation. |
|
6 |
Look at the
factory and manage your work on the basis of facts |
Base judgments
on data. Do not rely on hunches or gut feelings. |
|
7 |
Be
attentive to deviations |
The priority
lies in reducing the deviation rather than improving the average. |
|
8 |
Stratify
before observation |
Classification
leads to better understanding. |
|
9 |
Improvement
starts at home |
Become
accustomed to classifying problems into those that are your own
responsibility and those that are others' responsibilities, and
taking care of your own problems first. |
|
10 |
Remove the
basic cause and prevent recurrence |
Do not confuse
symptoms with causes |
|
11 |
Build
quality in upstream |
Quality
must be built into the
process. Testing does not make quality. |
|
12 |
Never fail
to standardize |
We need devices
to make sure that a good state lasts. |
|
13 |
Always
consider horizontal deployment |
Individual
expertise should be extended to company-wide expertise |
|
14 |
Implement
TQM
involving everybody |
A pleasant,
meaningful workshop starts with active
quality control circles
(QCCs) for mutual enlightenment and self-development. |
