Management: Two Approaches
The four steps involved in setting up a
List the major activities of the project. Only the major
project activities should be listed. Detailed task assignments should be
made in the
project plan. Because the responsibility matrix shows interaction
between organizations, it need to emphasize the different roles required for
each task. In highlighting the roles of various
stakeholders involved in the project's major activities, the
responsibility matrix should usually use the same level of detail as
the scope statement.
On very large projects it can be useful to develop
multiple responsibility matrixes, with differing levels of detail. These
matrixes will define subprojects within the larger project.
Project Management: Business Synergies Approach
List the stakeholder groups. Stakeholder groups are listed on the
horizontal axis of the
Groups such as project team and user council
should be named rather than individual team members: these individual team
assignments are documented in the
project plan. It is appropriate however to put individual names on the
responsibility matrix whenever a single person will be making decisions or
has complete responsibility for a significant part of the project.
Code the responsibility matrix. The codes indicate the involvement
level, authority role, and responsibility of each stakeholder. While there
are no limits to the codes that can be used, here are the most common ones:
E – execution responsibility (this group will get the work done);
C – must be consulted (this group must be consulted as the activity is
performed; the group's opinion counts, but it doesn't rule); I – must
be informed (this group just wants to know what decisions are being made);
A – approval authority (usually an individual; this person has the
final word on decisions or on acceptance of the work performed for each
activity). Specifying clearly these different levels of authority is
especially useful when there are different
stakeholders who all want to provide requirements to the project.
Incorporate the responsibility matrix in the project rules.
The responsibility matrix becomes part of the project rules, which means
that once it is accepted, all changes must be approved by those who
approved the original version. The advantage to this
change management process is that the project manager is always left
with a written document to refer to in the event of a dispute.
10 Key Project Leader Skills