Business Processes



TPS-Lean Six Sigma

Linking Human Capital to Lean Six Sigma: Critical Success Factors

By: Hubert Rampersad & Anwar El-Homsi

the authors of TPS-Lean Six Sigma


Clickable picture

Lean Production Six Sigma Total Quality Management Quality Management


Sustainable Growth Strategies

6 Sigma vs. Blue Ocean Business Strategy

Balanced Business System

6Ws of Corporate Growth

The Business Tree

Strategies of Market Leaders

Systemic Innovation

Creating Customer Value

Value Chain Management

Customer Satisfaction

Business Processes

Enterprise-wide Business Process Management (EBPM)

8 Essential Principles of EBPM

Enterprise Process Management (EPM)

Cross-functional Management (CFM)

Management Function vs. Process Focus

Business Process Thinking

IT/Business Alignment: The 4 Phases

Process Innovation

Winning Organization

People Power

Employee Empowerment

Process-managed Enterprise

Performance Management


Management by Objectives (MBO)

Setting Objectives

Effective Motivation

Employee Satisfaction

Balanced Scorecard


Kaizen Mindset

Quick and Easy Kaizen

Kaizen and Lean Manufacturing

Lean Production

The Toyota Way: 14 Principles

Toyota's 10 Management Principles

13 Tips

7 Principles of Toyota Production System (TPS)

5 Elements of Enabling a Lean Approach

10 Commandments of Improvement

Just-in-Time (JIT)

Glossary – Kaizen & Lean Production

Lean Production Case Studies

Toyota Production System (TPS)

Gold Seal Engineering Ltd. (India)

Rojee Tasha Stamping Ltd. (India)

Thara Engineering (India)

Three Small- and Medium-sized Firms (USA)

Quality Management

Customer's Perspective of Quality

Total Quality Management (TQM)

Deming's 14 Point Plan for Total Quality Management (TQM)

Six Sigma

Case Study: Six Sigma and Quality Revolution at GE

A ‘Turbo-charged’ Lean Six Sigma Program

TPS-Lean Six Sigma is like a ‘turbo-charged’ Lean Six Sigma program.

All of the proven, sound methodologies of traditional Lean Six Sigma are charged with highly motivated team members.


The result is a powerful people driven Lean Six Sigma program called TPS-Lean Six Sigma that leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction.

Synergizing Business Processes (Ten3 Mini-course)

TPS-Lean Six Sigma is the perfect marriage of Lean Six Sigma and the Total Performance Scorecard. With TPS-Lean Six Sigma, your business, your customer, and your employee’s personal goals are all realized in concert with each other. By integrating human capital into the Lean Six Sigma equation, organizations have the opportunity for exponential, quantum levels of improvement and success. Your customers will be happy, shareholders will be happy, management will be happy, employees will be happy, processes will be optimized, waste will be eliminated, and profits will soar. It is quite possible that now, with TPS-Lean Six Sigma, we actually have reached nirvana.

TPS-Lean Six Sigma is a revolutionary, holistic concept. It actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization.

Inspiring Culture: 5 Elements

Missing Links in Lean Six Sigma

We have been deploying Lean Six Sigma for over the past five years. What we found is that while Lean Six Sigma does a great job addressing the primary concerns of manufacturing and service, there was something missing, something to keep the momentum going.

That something is Human Capital. That’s right, Lean Six Sigma primarily addresses quality issues, manufacturing issues, transactional issues, customer issues, speed and variability issues. However, unless your organization is run by robots, you still need people to make it all work. There was nothing in Lean Six Sigma that systematically addresses the very real needs of the people who are the heart and soul of any business. Total Performance Scorecard Lean Six Sigma (TPS-Lean Six Sigma) is the only program of its kind that incorporates the element of Human Capital as a structured part of a Lean Six Sigma program.


Let’s face it – you can design the best Lean Six Sigma program in the world, but if the people running it and working within it are not happy themselves, how effective do you think the program will be? Let’s consider the corollary – what if you had employees that are highly motivated running your Lean Six Sigma initiative? Wouldn’t that be the best approach? Would you have to force feed the program to your employees, or will they grab on and move the program along even further then originally envisioned?

TPS-Lean Six Sigma helps you design, develop, and implement the most powerful Lean Six Sigma program in the world. It combines all the powerful tools and methodologies of Lean and Six Sigma with personal power optimization of the Total Performance Scorecard. The result is a breakthrough program that increases speed, reduces waste, motivates the workforce, satisfies customers, and drives up profit.

Critical Success Factors

for Successful TPS-Lean Six Sigma Implementation

  • Active commitment and involvement from Senior Executives

  • Improvement goals integrated into the OBSC and Project BSC

  • Deployment of the communications plan

  • Project selection, prioritization, tracking and reviewing process

  • Extensive education and training

  • An atmosphere of trust, commitment, teamwork, creativity, and learning within project teams

  • Sustainable project results

  • Technical support and training (Master Black Belts, Black Belts, Green Belts)

  • Full-time vs. part-time resources

  • Human resource management and Human Capital embedded in the project

  • Alignment of personal ambition of project members and project ambition (Project BSC)

  • Alignment of personal ambition of employees and shared organizational ambition (OBSC)

  • Project BSC is related to the OBSC and Personal BSC

  • Incentives, recognition, reward and celebration

  • Supplier involvement

  • Management accountability for quality improvement

Synergizing Business Processes (Ten3 Mini-course)