Business Processes




A Model for Solving Complex Problems and Process Improvement



The STRIDES model was developed by the Quality Support Council of Fidelity Investments. This model provides employees in every part of the corporation with a common language and process for implementing Kaizen a strategy of Continuous Improvement. As stated in Fidelity's Models for Quality Improvement, STRIDES is the approach to use "where the problem is more complex."


S Situation: "Where are we now?"

T Target:: "Where do we want to be?"

R Research: "What research do we need?"

I Implementation Plan: "What is our plan?"

D Do it!: "Let's do it!"

E Evaluate: "What's working? What's not?"

S Standardize: "How will we standardize?"



Turning Problems Into Opportunities: 6 Tips

Great Problem Solver (problem solving techniques, PowerPoint download)