Customer Service

NLP Technology of Achievement

How To Deal With Rude and Unfair Customers


  1. Just because they are being negative, you don't have to be rude or defensive concentrate on the problem, not the person

  2. While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

  3. To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution ask him or her, what is it you can do to resolve the conflict.

Customer Success 360

Your People Skills 360

The Art of Selling: 3 Pillars


Winning Customers (Ten3 Mini-course)


Conflict Resolution

14 Ways To Nourish Conflict

Yoga 10-Step Guideline for Resolving Conflict

People Skills

Knowing Yourself and Others

Building Relationships

Establishing Rapport

Creating Customer Value

10 Lessons from Konosuke Matsushita

4 Levels of Customer Satisfaction

Customer's Perspective of Quality

Customer Care

Knowing Your Customer


Marketing Strategies

Emotional Marketing

Marketing Quotes

Effective Selling

Selling by Coaching

Make Your Competition Irrelevant

Retaining Customers

Customers Will Usually Come Back If...

Customers for Life

Relationship Marketing and Selling

Customer Service

Listening To Your Customer

Customer Satisfaction


Free Micro-course

10 slides

Creative Marketing





6 Smart & Fast Mini-courses

445 slides with executive summaries