Customer Customer Service Conflict Resolution   Neuro-Linguistic Programming (NLP) How To Deal With Rude and Unfair Customers   NLP Benefits Presuppositions        Turn Negative To Positive       ① Just because they are being negative, you don't have to be rude or defensive – concentrate on the problem, not the person ② While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.     ③ To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution – ask him or her, what is it you can do to resolve the conflict.   Build Loving Customer Relationships   Be a "Go-giver" in Customer Service       Master Keys to Your Great Achievements!       e-Book for self-learners PowerPoint for teachers / trainers       Benefits  |  Self-Motivation  |  Self-Coaching   |  Inevitable Success     Solve a problem and you'll be successful for a day. Become a Great Problem Solver and you'll be successful for lifetime!   Vadim L-Creator   Amazing Thinker 360 e-Book for self-learners PowerPoint slides for teachers / trainers / consultants       12 Stress Management Hacks for Entrepreneurs  →  Stop catastrophizing