Customer

Customer Service

Conflict Resolution

 

Neuro-Linguistic Programming (NLP)

How To Deal With Rude and Unfair Customers

 

NLP

Benefits

Presuppositions

  

   

Turn Negative To Positive

 

 

 

 

① Just because they are being negative, you don't have to be rude or defensive concentrate on the problem, not the person

While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

 

 

 

To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution ask him or her, what is it you can do to resolve the conflict.

 

Build Loving Customer Relationships

  Be a "Go-giver" in Customer Service

 

 

   

Master Keys to Your Great Achievements!

 

 

 

 

e-Book
for
self-learners

NLP Psychology of Excellence PowerPoint slides for teachers, e-book for self-learning

PowerPoint
for
teachers / trainers

 

 

   

Benefits  |  Self-Motivation  |  Self-Coaching   |  Inevitable Success

 

 

 

Solve a problem and you'll be successful for a day.
Become a Great Problem Solver and you'll be successful for lifetime!

icon logo Vadim Kotelnikov  Vadim

L-Creator

 

 

Amazing Thinker 360

e-Book
for self-learners

PowerPoint slides
for teachers / trainers / consultants

 

 

   

12 Stress Management Hacks for Entrepreneurs    Stop catastrophizing