Customer Service


How To Deal With Rude and Unfair Customers







① Just because they are being negative, you don't have to be rude or defensive concentrate on the problem, not the person

While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution ask him or her, what is it you can do to resolve the conflict.


Build Loving Customer Relationships    Be a "Go-giver" in Customer Service