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Why Balance?
Balance is about how you live your life and manage your business and
people.
Finding the right balance in your life and your
business will help you refine your goals and hasten you towards them.
If your business is in flames, stop what you
are doing,
quiet your mind
and
take a bird's-eye view of your business. Drop any misconceptions you may
have as to what you should be doing, and then re-balance your business.
As you regain the balance in your business, you will regain control.
Achieving Strategy through Balancing
Competing Values
The primary goal of any business is to increase
stakeholder value. It is achieved through a dynamic balancing of competing
values. In order for a business to maximize economic value, it must balance
customer satisfaction and competitive market forces with internal cost
and
growth consideration.
What is Business Systems Approach?
A business is more than finance.
Performance measures need to be aligned with the
organization's strategy.
 The Business Systems approach
considers business as system of interrelated factors of
strategy, owners, investors,
management,
workers,
finance,
processes,
products,
suppliers,
customers, and
competitors.
Organizations prosper by
achieving strategy that is implemented as a result of continuous
decision-making at all levels of the business. Firms implement strategy
through balancing the four major factors or perspectives:
-
Financial perspective
-
Customer perspective
-
Internal
business process perspective, and
-
Learning,
innovation, and
growth perspective.
The four perspectives permit a
balance between short-term and long-term objectives, between outcomes
desired and the performance drivers of those outcomes, and between hard
objective measures and soft subjective measures.
Customer Perspective
Customer is defined as anyone who
receives that which is produced by the individual or organization that has
value.
 A customer focus, or customer care, – as opposed to "customer driven"
or "market driven", – both internal and external, implies that you don't
just respond to what
customers say they need and want, but you apply your
own body of knowledge acquired from years of experience and study, in
addition to your best knowledge of the customer, to deliver a product or
service that will exceed customer expectations, achieve delighted customers
and lead to customer success...
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Results-based Leadership
Results-based leadership has relentless emphasis on results in the four
areas:
-
Employee results (employee
satisfaction)
-
Organization results (learning,
innovation)
-
Customer results (delight
customers)
-
Investor results (economic
value added).
The Growing Role of the Business Architect
In today's knowledge- and innovation-driven
complex economy,
business architects are in growing demand. They are
cross-functionally excellent people who can tie several silos of
business development expertise together, create
synergies, design winning
business model and a balanced business system and then
lead people who will put their plans into action...
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