By: Thomas Peters and Robert Waterman

 

  1. Bias towards action

  2. Simple form, lean staff

  3. Continued contact with customers

  4. Productivity improvement via people  → Kaizen Mindset

  5. Operational autonomy to encourage entrepreneurs

  6. Stress on the key business values

  7. Emphasis on doing what they know best ("sticking to the knitting")

  8. Loose-tight controls